Home › Support
Support
Most problems here have one-minute fixes. Start with the match below; if nothing fits, send us feedback and we'll reply directly.
Found a bug or want a feature?
Send feedback — you'll see our replies in your dashboard.
Prefer email? Write to support@dubbooth.com — a monitored inbox, not an auto-responder. We aim to reply within two business days. Copyright takedowns have their own address on the copyright page.
Importing a pack ZIP
A pack downloaded from GameBanana, or made with the pack maker, loads from the stage's Your Packs panel. The layout that works, the four rules the importer applies, the size limits and every rejection message are on the import guide.
The game can't hear me
Nine times out of ten this is browser permission, not hardware. The microphone help page walks through every browser's permission prompt, the silent-recording gotchas (Bluetooth earbuds mid-switch, OS-level mic privacy toggles), and how to confirm input is arriving.
Export fails or produces no file
Export uses your browser's built-in encoder. A very old browser falls back to audio-only export; a private-browsing window with storage blocked can fail entirely. Update the browser, retry in a normal window, and keep the tab in the foreground while it renders — the status line under Export shows progress.
A pack is broken, wrong, or shouldn't be here
Every one of the 142 packs links its creator on its page — playback bugs in a scene's timing usually trace to the pack itself and belong with the creator on GameBanana. Content that infringes your rights comes down fast via the copyright page.
Feature questions
"Can I play with friends?" — local multiplayer lives in the desktop game. "Can I dub my own clip?" — yes: the pack maker turns a video of yours into a playable pack. "Does any of this cost money?" — playing is free, permanently; the pack maker runs a real AI Agent and spends credits, which come with a new account and are sold on the pricing page. The FAQ covers what free includes.