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Refund policy

Credits pay for one thing — the video-to-pack tool. Playing, standard export, and challenges are free, so refunds only ever concern credit purchases and subscriptions.

Failed processing refunds itself

If a processing job fails, the credits it consumed come back to your balance automatically — no request needed. Editing a finished pack is free, so there is nothing to refund there. If a job finished but the result is poor, tell us through feedback; we read every report.

Credit packs

A one-time credit pack is refundable on request within 14 days of purchase if none of its credits have been spent. Email support@dubbooth.com from the address on your account and we will put it through the payment provider that took it; the credits are removed when the refund is issued. Packs never expire, so there is no time pressure to spend them.

Subscriptions

Cancel any time from the billing controls on your billing page — the subscription stays active until the end of the period you already paid for, and simply does not renew. If you subscribed and spent none of that cycle's credits, you can request a refund of that cycle within 14 days of the charge, same email as above. Time already elapsed on a cycle is not refunded pro-rata.

Reversals

A refund or chargeback reverses what the payment bought: credits are taken back, and a clean-export pass ends. If some were already spent, the balance goes negative and purchases on the account may be restricted until it is settled.

Last updated: August 2026.